Privacy Policy

KOLIVE ("we", "us", or "our") operates the kolive.sg website and related online services (the "Site"). We are a boutique co-living provider located at 6 Bournemouth Road, Katong, Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, enquire about a room, or become a resident. We are committed to protecting your privacy and handling your personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA") and other applicable laws.

By accessing or using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

We collect information that you provide directly to us and information collected automatically through your use of the Site.

Information you provide: When you enquire about a room, schedule a viewing, apply to rent, or contact us via WhatsApp, email, or our forms, we may collect your name, email address, phone number, nationality, employment details, identification documents (e.g. passport or NRIC for tenancy), and any message content you send us.

Information collected automatically: When you visit the Site, we automatically collect technical data such as your IP address, browser type, device type, operating system, pages visited, time spent, referring URLs, and interactions with our content. This is collected via cookies and similar technologies (see Section 7).

Resident information: If you become a resident, we collect additional information necessary for tenancy management, including your tenancy agreement details, emergency contact information, payment and bank transfer records, and building access information.

We use your personal information for the following purposes:

• To respond to your enquiries about rooms, pricing, and availability;

• To schedule and conduct property viewings, including virtual tours;

• To assess your application and, where applicable, enter into a tenancy agreement with you;

• To manage your tenancy, process rent payments, and provide cleaning and maintenance services;

• To communicate with you about your stay, community events, and building matters;

• To improve our Site, services, and the co-living experience;

• To comply with our legal and regulatory obligations under Singapore law, including the PDPA;

• Where you have given consent, to send marketing communications about promotions, new rooms, or events.

Under the PDPA, we process your personal data on the basis of:

• Consent: where you have provided consent, for example by submitting an enquiry form or opting into marketing;

• Contractual Necessity: where processing is necessary to enter into or perform a tenancy agreement with you;

• Legal Obligation: where we are required to process data to comply with applicable laws;

• Legitimate Interests: where processing is necessary for our legitimate business operations, such as maintaining the security of the property and the wellbeing of our community.

We do not sell your personal information. We may share your information with the following categories of recipients, only where necessary:

• Service providers: cleaning contractors, maintenance vendors, and payment processors who help us deliver our services;

• Property partners: where rooms are co-managed or referred through trusted partners;

• Legal and regulatory authorities: where required by Singapore law or by a valid request from government agencies;

• Professional advisors: lawyers, accountants, and auditors in the course of providing advice;

• In the event of a sale or restructuring of our business, we may transfer information to the acquiring entity, subject to the protections in this Policy.

All third parties are expected to handle your personal data in accordance with the PDPA and our instructions.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

Enquiry data (where no tenancy results) is generally retained for up to 12 months. Resident and tenancy records are retained for the duration of the tenancy and for a reasonable period thereafter to meet legal, accounting, and dispute-resolution requirements (typically up to 5 years).

Marketing consent data is retained until you withdraw your consent.

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Site, analyse traffic, and measure the effectiveness of our marketing.

Types of cookies we may use:

• Essential cookies: required for the Site to function correctly;

• Analytics cookies: such as Google Analytics, to understand how visitors use the Site;

• Advertising cookies: such as Google Ads, to report conversions from WhatsApp and phone-click interactions and to show relevant ads to prospective tenants;

• Preference cookies: to remember your settings, such as language or display preferences.

You can control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the Site. Please see Section 12 for Google Ads-specific information.

We implement reasonable technical, organisational, and physical safeguards designed to protect your personal information against unauthorised access, loss, misuse, or alteration. These include access controls, encryption in transit, and regular reviews of our data handling practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your information may be stored and processed on servers located outside Singapore, including with cloud service providers. Where we transfer personal data overseas, we take steps to ensure it is protected to a standard comparable to the PDPA, such as by using providers that offer comparable safeguards or by obtaining your consent for the transfer.

You have the following rights regarding your personal data:

• Access: you may request a copy of the personal data we hold about you;

• Correction: you may request correction of inaccurate or incomplete personal data;

• Withdrawal of consent: you may withdraw consent for the collection, use, or disclosure of your data at any time;

• Deletion: in certain circumstances, you may request that we delete your personal data;

• Portability: where applicable, you may request a copy of your data in a structured, commonly used format;

• Complaint: you may lodge a complaint with the Personal Data Protection Commission of Singapore.

To exercise any of these rights, please contact us using the details in Section 14. We will respond within a reasonable timeframe, typically within 30 days.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us and we will take steps to delete such information.

We use third-party services that may collect information governed by their own privacy policies:

• Google Analytics & Google Ads: we use Google to analyse Site traffic and measure ad conversions. Google may use cookies to serve ads based on your prior visits to our Site. You can opt out of personalised advertising via Google's Ads Settings (adssettings.google.com).

• WhatsApp: enquiries and contact via WhatsApp are handled by WhatsApp LLC; messages and your phone number are subject to WhatsApp's privacy policy and terms.

• Instagram, TikTok, and Facebook: social media links connect you to platforms governed by their own policies.

• Hosting and analytics providers: our Site is hosted on cloud infrastructure that may log technical data for security and performance.

We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the "Last updated" date at the top of this page and, where significant changes are made, we may provide additional notice (for example, by emailing active residents or posting a prominent notice on the Site).

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, requests, or concerns about this Privacy Policy or the way we handle your personal information, please contact our Data Protection Officer:

KOLIVE

6 Bournemouth Road, Singapore 439664

WhatsApp: +65 8087 7975

Email: kolive.sg@gmail.com

For complaints about how we handle your personal data, you may also contact the Personal Data Protection Commission (PDPC) of Singapore at pdpc.gov.sg.